Welcome to Embroidery Stick.
These terms and conditions outline the rules and regulations for the use of Embroidery Stick’s Website, located at embroiderystick.com
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Embroidery Stick if you do not agree to all of the terms and conditions stated on this page.
License
Unless otherwise stated, Embroidery Stick and/or its licensors own the intellectual property rights for all material on Embroidery Stick. All intellectual property rights are reserved. You may access this from Embroidery Stick for your own personal use, subject to restrictions set in these terms and conditions.
Products
The digital embroidery designs and software provided by Embroidery Stick are sold as is. Once a digital item has been “opened” or accessed on your device, it is considered used and cannot be returned.
Refund Policy
- Digital Products: Due to the digital nature of our products, we do not offer refunds or exchanges once the product has been downloaded or accessed by the user.
- Physical Products: For physical products like USB sticks, a full refund is available under the following conditions:
- If the USB stick is broken or defective upon arrival, please contact us within [number] days of receipt for a full refund or exchange.
- If your item is lost in the mail and not delivered, please contact us for a full refund or reshipment.
Please note that we may require evidence of the defect or non-delivery, such as photographs or postal service confirmation.
Returns
To initiate a return for a defective or lost item, please contact us at sales@embroiderystick.com Provide a detailed description of the issue and any relevant order information. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us
If you have any questions about our Terms and Conditions, please contact us at sales@embroiderystick.com